Terms of service
Return & exchange
Credit fees will be retained (2.9% + $0.30) for all canceled transactions.
All returns or exchanges are subject to an approval process. A return fee of 40% of the amount before taxes is applicable. The customer must contact us for all requests to return merchandise. The items and their packaging must be complete and unaltered (in the original condition) and the light fixtures must not have been installed. The customer must pay the shipping costs for any return of merchandise to our warehouse. Upon receipt of the returned light fixtures, an inspection will be carried out, once it is approved as conforming to the original. Au Courant Lighting will issue a refund for the returned items at the price originally paid. All shipping costs, including those incurred for returns, are non-refundable.
Delivery
Au Courant Lighting reserves the right to use the shipping service of its choice, depending on the weight and volume of the packages. For any purchase of $150.00 or more, we offer free shipping in Quebec exclusively. Some exceptions may apply. Most orders are shipped directly by the product manufacturer, some orders are shipped by Au Courant Lighting depending on product availability. A signature will be required upon delivery. If you are not present at the time of delivery, a notice will be sent to you, see the carrier's conditions. If we have to return the package to you, you will have to pay the return costs to our warehouse as well as the reshipping of the order to your address. If there is an error on your part in the address, postal code, apartment, office, etc., the same return and reshipping costs will apply. Delivery to a PO box is not accepted.
Delivery time
The standard delivery time is 4 to 6 weeks, depending on the quantity, item or origin of the product ordered. Delivery times are estimates only. Please note that some manufacturers reserve the right to modify or revise a deadline, even following a deadline provided and initially confirmed, so it is to be expected that the deadline may be brought forward and even exceed the estimate. We will communicate this deadline revision to you by email at a later date. Au Courant Lighting does not guarantee the availability of the products offered on the site. A tracking number will be provided to you by email following the shipment of the goods. This will then indicate the status of the delivery of your order.
Au Courant Lighting does not guarantee the availability of the products offered on the site. In the event of a stock shortage, the deadline may exceed the standard deadlines mentioned above. In this case, you can cancel your order by contacting us by phone or email. We are not responsible at any time for any damage you may have suffered due to a stock shortage.
Defective or damaged product
Following the reception of your merchandise, you have 14 days to contact us to report a damaged or defective product. A defective or damaged product is not an exception to our return policy. Au Courant Lighting will not be responsible at any time for any damage you may have suffered due to a defective or damaged item. The suppliers and/or Au Courant Lightings reserves the right to change the defective part: Following your call for service, the replacement part will be shipped to you free of charge. Non-repairable product: Following your call for service, we will exchange your product once we have received and inspected your defective item at our warehouse. The warranty may vary depending on the manufacturer, from one year to 5 years. The manufacturer's warranty always applies to the products. If the product is defective or damaged, we will send you the parts or a replacement for the same model only.
Acceptance of an Order
The receipt by email of an order confirmation does not automatically mean that we accept the order and is not a confirmation of commitment to sell the products mentioned. Au Courant Lighting reserves the right, without further notice, to refuse to do business with a customer and/or to set a quantity limit for any item in an order. At any time, it may be necessary for Au Courant Lighting to verify personal or credit card information before accepting any order.
Product Description
Au Courant Lighting makes every effort to ensure the greatest accuracy on the site. However, Au Courant Lighting does not guarantee that the description of the products or any other content of the site is accurate, complete, reliable, current or error-free.
Privacy Policy
Your Account
You are responsible for maintaining the confidentiality of your account and password, and for controlling access to your computer. You therefore accept responsibility for all activities that occur under your account. Au Courant Lighting reserves the right to refuse service, disable accounts, remove or edit any content, or cancel orders.
Au Courant Luminaires Inc is committed to respecting and protecting your privacy.
This policy explains when and for what purposes we collect personal information from visitors to our website, how we secure it, how we use it and under what circumstances this information may be disclosed to third parties.
Please note that we may amend this policy from time to time to take into account our legal, economic and social environment and we therefore suggest that you review this page to see how it has changed.
Any questions or comments regarding this policy or our privacy practices should be communicated to us by email at info@aucourantlighting.com or in writing to 8455 Decarie Blvd, Mount Royal, Quebec H4P 2J2 . You can also contact us by telephone at the following number: 514-733-2050
Who are we?
We are Au Courant Luminaires . We have specialized for several years in the field of lighting, both residential and commercial . We obtain certain information and personal information when you visit our website.
- you make an online purchase
- you subscribe to our newsletter
or, where applicable, third parties to whom you have given express permission to disclose information to us.
16 YEARS OLD OR UNDER?
We pay particular attention to protecting the privacy of children aged 16 and under. If you are one of them, please seek prior permission from your parent(s) or guardian(s) or authorized third party and ask for their assistance when providing us with personal information.
What information is collected?
Personal information collected may include your name, address, email address, IP address, as well as information about the web pages you visit.
If you purchase any of our products, your payment information is collected solely by a third party, our transactional service provider for debit/credit card processing, as explained below.
How is your information used?
We may use your information:
- to process orders you have submitted to us;
- in the performance of a contract we have entered into with you;
- to give you notice of changes to our services;
- for administrative or business purposes;
- for other purposes, but only with your express permission.
We regularly review the retention period for personal information. The law requires us to retain certain types of information to meet statutory requirements. We will retain your personal information on our systems for as long as it is necessary for the relevant activity or for the period specified in the contract we have with you.
Who has access to your information?
We will not sell or rent your information to third parties under any circumstances. Please be assured that we will never disclose your information to third parties for their direct marketing purposes unless you have asked us to do so, or where we are required to do so by law, for example, following an order from a competent authority or for the purposes of preventing fraud or other criminal activity.
When you use our secure payment web pages, your payment is processed by a third party, our transactional service provider for processing debit or credit card payments, which specializes in the secure processing of financial transactions. Please do not hesitate to contact us if you have any questions about this.
We may also share your personal data with a third party: (i) in connection with the sale, in whole or in part, of our assets or business to a third party; (ii) in connection with a restructuring or reorganization of our business; (iii) if we are required to do so, to comply with a legal obligation; (iv) to enforce our terms of use; or (v) to protect the rights, property or safety of our customers. However, we will take all necessary precautions to ensure the continued protection of your privacy rights.
Your choices
You may choose whether or not to receive information from us. If you wish to receive communications about interesting offers, you will be able to indicate your choices by checking the appropriate boxes on the form from which we collect your information.
We will not contact you regarding our interesting offers by email, mail, telephone or text message unless you have given us your express prior consent. You can change your choices in this regard at any time by contacting us by email at info@aucourantlighting.com or in writing at 8455 Decarie Blvd, Mount Royal, Quebec H4P 2J2 or by telephone at 514-733-2050.
Your rights in relation to your personal data
You have the right:
- access to your personal data and be informed of their use
- to make corrections to your personal data
- to have your personal data deleted
- to limit the use of your personal data
- to object to the use of your personal data
- to lodge a complaint with a supervisory authority
- to withdraw your consent to the use of your personal data
- to require the portability of personal data shared with us.
How to access and modify your data
It is important to us that your information is accurate. We are constantly working to make it easier for you to review and correct the information we hold about you. At this time, if you wish to change your email address or any other information we have about you, or if such information is inaccurate, please notify us by email at info@aucourantlighting.com or in writing at 8455 Decarie Blvd, Mount Royal, Quebec H4P 2J2 or by telephone at 514-733-2050.
Security measures to protect against loss, misuse or manipulation of your information
When you entrust us with your personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as debit or credit card details) is encrypted and protected by software. When you visit a secure web page, you will be notified by a lock appearing in your browser, indicating that you are in a secure environment.
Your less sensitive information (e.g. your email address etc.) is normally transmitted over the public internet, which is never 100% secure. Therefore, while we strive to always protect your information, we cannot guarantee the security of any information you transmit to us in this way and you do so at your own risk. Once received, we will use our best efforts to keep it secure on our systems. Where we have given you, or where you have chosen, a user ID or password which enables you to access certain parts of our website, you are responsible for keeping this user ID or password confidential and we ask you not to share it with anyone.
Use of cookies
Our website uses cookie tracking technology when you browse the site (“cookies”). A cookie is a small piece of information that is sent to the platform you are using to browse, and saved on your device in order to recognize you on a subsequent visit. It contains statistical data about your browsing of the site and trends, but does not identify you personally. For example, our cookies save your choice of country. This helps us to improve the site and deliver you a better personalized experience.
It is possible to refuse cookies by adjusting your browser preferences.
Links to other websites
Our website may contain links to external websites maintained by other companies. This policy applies only to our site and we therefore encourage you to familiarise yourself with the policies of these other sites. We cannot be held responsible for and do not accept any liability for the practices and policies of other sites that you visit, including those visited from our site.
Similarly, if you have joined our site from a hyperlink from another site, we are not responsible for the practices and policies relating to that other site and we suggest that you familiarize yourself with the practices and policies of that other site.
is provided for in this policy.
If you use our services while you are outside the EU, your information may be transferred there, so that we can provide you with access to these services.
information is used to improve your use of the site and is stored and used for aggregate statistical reporting purposes.
User Warranties
By placing your order, you confirm that you are 18 years of age or older and that the information provided is accurate and complete and that you have the authority to place this order.
Use of Information
We reserve the right, and you authorize us, to use any information regarding your use of this site and any information you provide in accordance with our Privacy Policy.
Prices and Currencies
Prices displayed on the Website are in Canadian dollars. Taxes and charges related to shipping and handling are listed during the order validation, if applicable. You are responsible for the payment of all charges related to shipping and handling as well as federal and provincial taxes that may apply to your order. Taxes are applied in accordance with provincial and federal laws and the rate is established according to the delivery address provided at the time of validation of the order.
Payment Terms
You may pay for your order using a MasterCard, Visa credit card. No cash, credit memos, checks, gift cards or international credit cards are accepted. When paying by credit card, your name, address and postal code must exactly match the name, address and postal code on your credit card statement. You authorize Au Courant Lighting to charge your payment method for the amount of your order including applicable taxes, shipping and handling fees. You represent and warrant that you are the holder of the card or account in question. In the event that your payment method cannot be validated or processed, your order will not be delivered and Au Courant Lighting will have no obligation to process your order.